Road Map out of lockdown

Following the recent government announcement, we are delighted to finally have a re-opening date of Monday 12th April.

During this period of closure, we have spent much time carefully planning our return to work – continuing to create the strictest safety measures for both our clients and team.

Although the vaccination programme is well underway, we want to give you the continued assurance that we are still doing everything possible in terms of PPE to safeguard your health & safety.

• We will continue to follow the official government guidelines in ensuring your safety and well-being whilst in the salon until which time when restrictions can be relaxed.
• We will continue to use the relevant in-salon PPE to ensure the best protection for both our team and clients.
• Salon teams will be working additional hours to accommodate as many bookings as possible upon our return.

Making Your Appointment

• We will prioritise all existing clients to be booked in before any new clients are accepted into the salons.
• Two dedicated phonelines will open in each of the 4 salons on Monday 29th March – two weeks prior to opening to accommodate the demand for appointments.
• All standing appointments for cut & colour services will be honoured but may be subject to slight change based around new working hours.
• We kindly request all clients phone ahead and pre-book their appointment in advance.
• If you don’t have a pre-booked appointment you should not enter the salon.
• Our online booking system accessed through the HOOKER & YOUNG website will not be accessible until Monday 12th April.
• Bookings cannot made through the HOOKER & YOUNG Facebook pages.

Arriving for your appointment

• Signage will be placed in the window or door that states ‘PLEASE DO NOT ENTER THE SALON IF THERE IS MORE THAN ONE PERSON NEAR THE RECEPTION DESK’.
• Our waiting areas will not be in use as we need to reduce the number of people in the salon and practice social distancing. Clients will be required to wait outside of the salon.
• Clients must arrive alone and can no longer bring their children, partner or friends with them.
• You should arrive without a coat or jacket when possible, if unavoidable due to weather conditions you will be asked to hold on to your own belongings as we will not be providing a hanging service.
• Due to operating strict appointment times, we please ask you to keep to your appointment time. Any late arrivals exceeding 15 minutes may not be seen and asked to book an alternative appointment.

Changes to your visit

• Hand sanitiser, disposable gowns, towels and face masks will be provided to ensure the highest hygiene standards.

Making your next appointment

• Rebooking your next appointment is more essential than ever. We cannot guarantee a future appointment for any client unless they have rebooked in advance.
• Our online booking system accessed through the HOOKER & YOUNG website will go live on Monday 12th April.

After what has been a truly challenging time for everyone and a long time without any hair appointments, we ask you to bear with us in helping bring things back to normal.

Understandably many people will need two appointments to get back to where we were with your hair, but we will do our very best in your first appointment to get you looking great again.

Finally, we would like to take this opportunity to thank everyone for their support and we are counting down the days until we can see you all again. The entire team at HOOKER & YOUNG have missed all of our clients immensely and we can’t wait to make you all look and feel amazing again.
For now, please continue to STAY SAFE, KEEP WELL and we will see you very soon.

Best Wishes,
Gary & Michael